How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Industrychase Tree Service to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template and is not legal advice.

Topics We Can Hear

You can write to us about:

• What happened when you called or contacted Industrychase Tree Service
• How your personal information was handled
• Anything on this website that seems unclear or wrong
• The behavior of a provider we connected you with

When the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own quotes, pricing, work and customer service. If a problem comes up with tree work at your home, the usual first step is to raise it with the provider directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short may be removed. Keep in mind that Industrychase Tree Service cannot settle contract disputes, refund a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@industrychase.living and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

After You Write

We will confirm receipt by email, usually within a few business days. Then we look into what happened, which may include contacting the provider. After that, we reply with what we found and any steps we are taking.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@industrychase.living